Shipping policy

At Awaken Destiny | AD Studio, we want your order to arrive safely and as smoothly as possible. Please review the information below for details about processing, shipping, tracking, and delivery.

Where We Ship

At this time, we ship within the United States only. We do not offer International shipping at this time, but we are working on it.

We truly appreciate the interest we've received from customers outside the U.S., and we hope to expand our shipping options internationally in the future.

We are currently unable to ship to P.O. boxes. Please provide a valid physical delivery address when placing your order.

Processing Times

Most orders are processed and prepared for shipment within 2–3 business days.

Candles may require 2–4 business days for processing.

Processing times are separate from estimated shipping and delivery times.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Please keep in mind that some orders containing multiple products may arrive in separate packages or at different times, particularly when items are fulfilled from different locations.

Shipping & Estimated Delivery

We currently offer standard shipping only.

Orders are generally shipped using USPS or UPS, depending on the item, destination, and fulfillment location.

Once an order has been processed and shipped, standard transit typically takes approximately 3–4 business days. For most products, please allow approximately 3–7 business days for delivery after processing.

These delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, high shipping volumes, and other circumstances outside of our control may affect delivery times.

Shipping Rates & Free Shipping

We offer a simple flat-rate standard shipping fee of $9.99 on U.S. orders under $150.

Orders of $150 or more receive free standard shipping.

Your applicable shipping rate will be displayed at checkout before your purchase is completed.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation. During periods of high shipping volume, tracking information may take longer than usual to appear.

If your order contains items fulfilled from different locations, you may receive more than one tracking number.

Weekends & Holidays

Our shipping carriers observe federal holidays, which may affect transit and delivery times.

Orders placed from Friday through Sunday will generally begin processing on the following business day. Please remember that processing time occurs before your order is shipped.

During holidays, severe weather, peak shopping periods, or periods of unusually high carrier volume, packages may experience unexpected delays. We appreciate your patience when circumstances beyond our control affect delivery.

Shipping Addresses

Please carefully review your shipping information before submitting your order.

Awaken Destiny | AD Studio is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address after placing your order, please contact us at orders@awakendestinyshop.com as soon as possible. We will make every reasonable effort to help; however, we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Shipping to Multiple Addresses

We’re happy to help you send Awaken Destiny | AD Studio products as gifts to friends, family, colleagues, or anyone else you’d like to surprise.

One shipping address may be used per order. If you are purchasing items for multiple recipients at different addresses, please place a separate order for each shipping address.

For example, if you are sending one gift to a recipient in New York and another to a recipient in California, each gift should be placed as its own order using the appropriate recipient’s shipping address.

Separate orders allow us to process each shipment correctly, provide accurate shipping and tracking information, and ensure each package reaches the intended recipient.

Personalized Gift Messages

When available for the selected product, you may include a complimentary personalized gift message with each gift order. Simply enter your message in the designated gift-message area during checkout or ordering.

Because each shipping address requires a separate order, you can create a different personal message for each recipient.

Shipping Charges & Free Shipping

Shipping eligibility is calculated separately for each order and shipping address.

Orders with less than $150 in qualifying merchandise are subject to our standard $9.99 flat-rate shipping fee. Orders containing $150 or more in qualifying merchandise are eligible for free standard shipping.

Purchases being sent to different addresses cannot be combined to meet the $150 free-shipping minimum.

Example: If you place a $90 gift order for one recipient and a $75 gift order for another recipient, the combined value is $165, but each is a separate shipment and neither individual order reaches the $150 free-shipping minimum. Standard shipping would therefore apply to each order.

Please double-check recipient information before submitting your order. When sending a gift directly to someone else, be sure to enter the recipient’s complete and accurate name and physical shipping address. We are unable to ship to P.O. boxes at this time.

Separate orders help us keep each recipient’s gift, shipping information, tracking, and personalized message associated with the correct shipment.

Delivered, Lost or Missing Packages

Once an order has been transferred to the shipping carrier, circumstances such as carrier delays or delivery issues may be outside of our direct control. However, if you experience a problem with your delivery, please contact us and we will do our best to help you determine the appropriate next steps.

Customers are responsible for providing a secure and reliable delivery location. Awaken Destiny | AD Studio cannot be held responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout.

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking around your property, with household members or neighbors, and with the carrier responsible for the delivery.

Damaged Packages or Products

If your order arrives damaged, please contact us at orders@awakendestinyshop.com within 3 days of delivery.

Please include your order number, a brief description of the issue, and clear photographs of the damaged item and packaging, when applicable. We will review the issue and work with you on an appropriate resolution.

Please see our Return & Refund Policy for additional information regarding damaged, defective, incorrect, or eligible return items.