Refund policy
Returns, Exchanges & Refunds
We want you to feel good about your purchase from Awaken Destiny | AD Studio. If something isn’t quite right, please review the information below and contact us at orders@awakendestinyshop.com. We’ll be happy to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at returns@awakendestinyshop.com before sending your item back. If your return is accepted, we’ll provide instructions on how and where to send your package.
Please do not send an item back without first contacting us. Items returned without prior authorization may not be accepted.
For returns due to a change of mind, scent or product preference, or an item ordered by mistake, return shipping costs are the responsibility of the customer.
If your item arrived damaged, defective, or incorrect due to an error on our part, please contact us so we can make it right. When appropriate, we will provide a prepaid return shipping label or arrange a replacement at no additional cost to you.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Candles & Fragrance Products
We understand that fragrance is personal. However, for safety and quality reasons, candles and other fragrance products that have been burned, used, or altered cannot be returned solely because of scent preference.
If your fragrance product arrives damaged, defective, or incorrect, please contact us so we can assist you.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Digital products, downloadable materials, and electronically delivered content
- Opened or used candles and home fragrance products
- Opened tea, coffee, or other consumable products
- Personal-care or wellness products that have been opened or used
- Gift cards
- Personalized or custom-made items, if applicable
- Items marked Final Sale
Gift Sets & Bundles
Gift sets, bundles, and curated collections are sold as complete sets. If an eligible set is returned, all items originally included in the set must be returned together in their eligible return condition.
Individual items from a gift set, bundle, or collection cannot be returned separately for a partial refund.
If one item within a set arrives damaged, defective, or incorrect, you do not need to return the entire set automatically. Please contact us at returns@awakendestinyshop.com with your order number and photos of the affected item, when applicable. We’ll review the issue and provide instructions for a replacement, refund, or other appropriate resolution.
If the entire set is being returned for reasons other than damage, defect, or an error on our part, the customer is responsible for return shipping costs.
If you have questions about whether a particular item is eligible for return, please contact us before sending it back.
Studioscape™ Candles & Gift Sets — Final Sale
Candles and gift sets that include access to an AD Studioscape™ experience are final sale and are not eligible for return, exchange, or refund.
Because these products include access to digital and interactive content, we are unable to accept returns once the order has been fulfilled.
Damaged or Defective Items
If a physical item in your Studioscape order arrives damaged or defective, please contact us promptly at orders@awakendestinyshop.com with your order number and clear photos of the damaged item and packaging.
Once the damage is verified, we will arrange a replacement of the affected physical item at no additional cost, subject to availability. If an identical replacement is unavailable, we will work with you to provide an appropriate resolution.
This final-sale policy does not limit any rights or remedies that may be available to you under applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong product, please contact us at orders@awakendestinyshop.com within 3 days of delivery so we can evaluate the issue and make it right.
Please include your order number, a brief description of the issue, and clear photographs of the item and packaging, when applicable. Photographs help us document shipping damage and work with our fulfillment partners when necessary.
If the issue is confirmed, we will work with you on an appropriate replacement, refund, or other resolution at no additional shipping cost to you.
For gift sets and bundles, you do not need to return the entire set simply because one component arrived damaged, defective, or incorrect. We will provide instructions based on the specific issue.
Exchanges
We do not process direct product exchanges.
The quickest way to receive a different item is to request a return for your eligible original purchase. Once the return has been accepted, you may place a separate order for the item you would prefer.
This allows your new order to be processed without waiting for the original item to reach us and complete the refund process.
Order Cancellations
If you need to cancel an order, please contact us at orders@awakendestinyshop.com within 24 hours of placing your order.
Cancellation requests must also be received before the order has shipped or entered a stage where it can no longer be canceled.
If your cancellation is approved, your payment will be refunded to your original payment method.
Once an order has shipped, it cannot be canceled. If the item is eligible for return, you may request a return after receiving it in accordance with our 14-day return policy. Return shipping costs will be the customer’s responsibility in this situation.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
Unless your return is due to a damaged, defective, or incorrect item, original shipping charges and return shipping costs are non-refundable.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at refunds@awakendestinyshop.com.
Questions?
We want our policies to be clear and your experience with AD Studio to be a positive one. If you have any questions about a return, refund, cancellation, or product after making a purchase, please contact us at orders@awakendestinyshop.com